Shipping & Returns
All orders placed before 2pm are dispatched same day. Most of our items are in-stock in high quantities
Pricing is based upon total order and not per itemPrices
Free shipping over £100 (2-4 days)
Royal Mail 2nd Class (2-3 days) - £2.99
Royal Mail 1st Class (1-2 days) - £3.99
DHL Next Working Day - £6.99
Free local shipping to Durham, Newcastle, Sunderland
We have our own fleet of vehicles to service our local area free of charge, please contact us on 0800 689 4731 beforhand to get an accurate delivery timescale
Highlands & Islands
Please note there is a £9.99 shipping cost regardless of order value (no free shipping) to the Scottish Highlands and Islands, please choose this option during checkout. Failure to select this option may results in order cancellation
Free RETURNS on all of our products! Simply contact us and we will arrange a collection if the product is not suitable.
Refunds are processed immediately upon receipt and inspection of goods
Furniture/Equipment returns - some equipment/furniture items have a 5%-15% restocking fee due to being sotred in an off-site location, please contact us to discuss
Upon receiveing your order from us any damages or discrepanices must be reported within 7 days.
Payment Options & Security
Payment can be made by credit/debit card or PayPal at checkout. Alternatively you may pay via telephone 0800 689 4731.
Payments are processed via industry leader Stripe and are 100% secure and SSL encrypted.
Payments can be made by Purchase Order - INSTANT EASY CREDIT OPTION FOR UK BUSINESSES, NHS, SCHOOLS AND GOVERNMENT
We are trusted by thousands of organisations ranging from NHS surgeries and engineering firms to care homes and universities. No matter what field you are in or what size you are we can offer you an instant credit account with no credit check.
-Simply shop as normal and proceed through checkout, choose "purchase order" as your payment method. Alternatively you can email your order to firstname.lastname@example.org
We will then begin assembling your order for dispatch immediately, you will receive an email & physical invoice to be paid within 30 days from date of order.
Initial credit limit is set at £300 unless otherwise agreed, please contact us if you require more as we can be flexible at our discretion.
Terms are 30 days from invoice date unless otherwise agreed. Contact us before ordering if you require 30+ days.
We reserve the right to charge interest on late payments, the statutory interest rate is currently 8% plus the bank of England base rate. We will exercise this right only if we cannot agree on a solution and 60/90+ days has passed. Please contact us if you are struggling to repay.
Feel free to contact us via telephone, email or live chat. 0800 689 4731 - email@example.com
Which first aid kit do I require? HSE or BS8599-1? There is no mandatory contents list for workplaces, deciding what should be included is down to a risk assesment by the employer. However there is generally two options, a HSE first aid kit and a BS8599-1, the HSE kits are basic and would suit low risk workplaces such as offices whereas the British Standard 8599-1 is a more robust kit and has much more contents and includes burn dressings, more suitable for industrial & public workplaces.
Which size first aid kit do I need? Again, the workplace risk assessment should give you a good indication of what you need but in general - Low risk workplaces (shops, offices, libraries etc) - 1 SMALL kit under 25 employees - 1 MEDIUM kit 25-100 employees - 1 LARGE kit 100+ employees
High risk workplaces (industrial, sports, chemical, food processing etc) - 1 SMALL kit for under 5 employees - 1 MEDIUM kit for 5-25 employees - 1 LARGE kit per every 25 employees
Please bear in mind the physical size of the workplace, a first aid kit should always be quickly accessible in a workplace.
Do I need a HSE poster & accident book? Yes and no, by law all workplaces must have an up-to-date HSE poster. Accident books are not a legal requirement however recording an accident in some way shape or form is, an accident book is highly recommended.